Failed transcriptions
If a transcription fails on our side, the credits it reserved are returned to your balance automatically. You don't need to ask. The job is then marked “refunded” on your dashboard.
Poor results
If a transcript is clearly wrong because of a problem on our side (for example, the wrong language or missing parts), write to us within 7 days with the file name. If we confirm the problem, we return the credits for that job.
Credit packs
- You can ask for a refund of a credit pack within 14 days of buying it, as long as none of its credits have been used.
- Once credits from a pack have been used, that pack can't be refunded, because the transcription work has already been done.
- Free credits have no cash value and can't be refunded or exchanged.
How refunds are paid
Payments are made in cryptocurrency, so refunds are sent in the same coin to a wallet address you give us. The amount is the USD price of the pack, converted at the rate on the day of the refund, minus the network fee for sending it. We take the refunded credits off your balance. Refunds are sent within 10 working days of approval.
Underpaid or overpaid orders
If you send less than the full amount, no credits are added until the rest arrives. If you can't complete the payment, or you sent more than needed, write to us with the order ID and we will sort it out.
How to ask
Email transcribeeersupport@gmail.com from the address on your account, with the order ID and the reason. We answer within two working days.