Contact us
Email transcribeeersupport@gmail.com. We usually answer within two working days. To help us find your case quickly, please include:
- the email address of your account,
- for a transcription: the file name and the time you uploaded it,
- for a payment: the amount, the coin and the payment or order ID shown by NOWPayments.
Common questions
A transcription failed. Did I lose my credits? No. When a job fails, the credits it reserved are returned to your balance automatically, and the job is marked “refunded” on your dashboard.
How are credits counted? By the second: a 45-second file in Fast mode costs 0.8 credit (rounded up to 0.1, at least 0.5 per file), and Accurate mode costs more. The exact prices are on the Buy credits page. Free credits are topped up every day; credits you buy never expire.
I paid but no credits arrived. Credits are added once the payment is confirmed on the blockchain, which usually takes a few minutes. If you sent less than the full amount, they are added once the rest arrives. If more than an hour has passed, write to us with your order ID.
Where is my converted file? Files from the free converter are deleted one hour after conversion. Convert the file again to get a new copy.
How do I delete my account or my transcripts? Email us from the address on your account and we will delete them. See the Privacy policy for what we keep and why.
Can I get a refund? See the Refund policy.